GudLuck Spices Returns and Refund Policies

At GudLuck Spices, customers are our top priority. To ensure complete satisfaction with our services, GudLuck Spices has defined a clear, simple, and fair return and refund policy. In the event of any dispute or dissatisfaction with the order, you can request a return or assistance from our support team. At GudLuck, we keep all returns straightforward so you can get items picked up promptly from your doorstep and expect hassle‑free refunds in exchange.

1. Return Policy

If you are not satisfied with your purchase, you may return it within 10 days of receiving your order. To be eligible for a return, the item must be unused, in the same condition as when you received it, and in the original packaging. Please ensure that the item is not damaged or altered.

2. How to Initiate a Return

To initiate a return, please contact our customer service team with the following details:

• Your order number.
• The reason for the return.
• Photos of the item (if applicable) to help process your request.

Contact us at logistics@gudluckfoods.com. Once your return is approved, you will receive instructions on how to send the item back to us.

3. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 7–10 business days. Please note that shipping costs are non-refundable.

4. Non-Returnable Items

Some items cannot be returned, including:

• Gift cards.
• Perishable goods (such as food items).
• Personalized or custom products.

5. Exchanges

We currently do not offer exchanges. If you would like a different product, please return the original item and place a new order.

6. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at logistics@gudluckfoods.com with photos of the damage. We will arrange a replacement or full refund as soon as possible.

7. Contact Us